Terms of Use

1. Acceptance of These Terms

By accessing, browsing or using the Selvaren Grand Lodge website at selvarengrandlodge.com (the "Website"), you confirm that you have read, understood and agree to be bound by these Terms of Use ("Terms") in their entirety. These Terms constitute a legally binding agreement between you and ("we", "us", "our" or "the Lodge").

If you do not agree with any part of these Terms, you must immediately cease using the Website. Your continued use of the Website following any revision to these Terms constitutes your acceptance of the updated version. We reserve the right to amend these Terms at any time by posting a revised version on this page with an updated date.

These Terms apply to all visitors, guests and users of the Website, regardless of how you access it. Additional terms and conditions may apply to specific services, promotions or reservations offered through the Website; where such additional terms exist, they are incorporated into and form part of these Terms by reference.

2. Purpose of the Website

The Website is provided solely for informational and commercial purposes relating to Selvaren Grand Lodge, a luxury hotel and casino property located in Queenstown, New Zealand. The Website enables visitors to:

• Learn about the Lodge's accommodation, facilities and services;
• Submit reservation requests for guest rooms and suites;
• Obtain information about the casino facilities and associated entertainment offerings;
• Access contact details and operational information; and
• Review policies applicable to guests and visitors.

Nothing on the Website constitutes an offer to provide services that is capable of acceptance without further confirmation from the Lodge. All information published on the Website is intended for audiences within New Zealand unless otherwise expressly stated. We make no representation that the content is appropriate or available for use in other jurisdictions.

3. Permitted Use of the Website

3.1 Authorised Uses

You may access and use the Website solely for lawful, personal and non-commercial purposes in accordance with these Terms. Specifically, you are permitted to:

• Browse and view content for personal, informational purposes;
• Submit genuine reservation requests and enquiries;
• Print or save a single copy of individual pages for your own personal reference; and
• Share links to publicly accessible pages of the Website.

3.2 Prohibited Uses

You must not use the Website in any manner that:

• Violates any applicable New Zealand law, regulation or code of conduct;
• Is fraudulent, deceptive, misleading or harmful to any person;
• Involves submitting false, inaccurate or misleading reservation requests or personal information;
• Infringes the intellectual property rights or other proprietary rights of or any third party;
• Involves copying, scraping, crawling, data-mining or otherwise extracting content from the Website by automated means without our prior written consent;
• Attempts to gain unauthorised access to any part of the Website, its servers or any related systems or networks;
• Transmits unsolicited communications, spam or any harmful, malicious or disruptive code;
• Interferes with, disrupts or places an unreasonable burden on the Website's infrastructure; or
• Reproduces, distributes, publicly displays or creates derivative works from any Website content for commercial purposes without our express written permission.

We reserve the right, at our sole discretion, to restrict or terminate your access to the Website if we reasonably believe you have breached any of these Terms or are using the Website in a manner that is harmful to us, our guests or any third party.

4. Intellectual Property

All content published on the Website, including but not limited to text, articles, descriptions, photographs, illustrations, graphics, logos, icons, audio and visual materials, software code, layout and design elements (collectively, "Content"), is owned by or licensed to and is protected under New Zealand and applicable international intellectual property laws, including the Copyright Act 1994 (NZ) and the Trade Marks Act 2002 (NZ).

The name "Selvaren Grand Lodge", associated logos and trade marks are the exclusive property of . Nothing in these Terms grants you any licence or right to use any trade mark, trade name, logo or service mark displayed on the Website without our prior written consent.

Any permitted copying of content must retain all copyright and proprietary notices in their original form. Reproduction of any Website content for commercial purposes, including publication, broadcast or redistribution in any medium, is strictly prohibited without our express prior written consent.

If you believe any content on the Website infringes your intellectual property rights, please contact us at info@selvarengrandlodge.com with full details of the claimed infringement.

5. Reservation Requests

5.1 How Reservations Work

The Website enables you to submit reservation requests for accommodation at Selvaren Grand Lodge. A reservation request submitted through the Website does not, in itself, constitute a confirmed booking. A binding reservation is only established when you receive a written confirmation from the Lodge (by email or other written means) and any required deposit or full prepayment has been received in cleared funds.

We reserve the right to decline or cancel any reservation request at our discretion, including where we are unable to accommodate the request, where we have reasonable grounds to suspect fraudulent activity, or where the request does not comply with these Terms or our Guest Policies.

5.2 Accuracy of Information

You are responsible for ensuring that all information provided when submitting a reservation request is accurate, complete and up to date. This includes your name, contact details, arrival and departure dates, room preferences and any special requirements. We accept no liability for errors arising from inaccurate information provided by you.

5.3 Confirmation

Upon confirmation of your reservation, you will receive a written confirmation setting out the key terms of your stay, including room type, dates, rate and applicable cancellation policy. Please review this confirmation carefully and notify us promptly of any discrepancy.

6. Rates and Booking Terms

6.1 Published Rates

Room rates published on the Website are quoted in New Zealand Dollars (NZD) unless otherwise expressly stated. All rates are inclusive of applicable Goods and Services Tax (GST) where required by New Zealand law, unless stated otherwise. Rates are subject to availability and may change without prior notice until a booking is confirmed in writing by the Lodge.

6.2 Payment

Details regarding acceptable payment methods, deposit requirements and payment schedules will be communicated to you at the time of booking confirmation. Full payment or a deposit may be required to secure your reservation, as specified in your confirmation correspondence. All payments must be made in New Zealand Dollars unless an alternative currency arrangement has been expressly agreed in writing.

6.3 Cancellation and Modification

Cancellation and modification policies vary by room type and rate plan. The specific cancellation policy applicable to your reservation will be set out in your booking confirmation. In general:

Non-refundable rate plans are not eligible for cancellation refunds under any circumstances. Please review your confirmation carefully before finalising your booking.

6.4 Rate Discrepancies

While we take all reasonable steps to ensure rates published on the Website are accurate, errors may occur. If a manifest pricing error is identified in a rate associated with your reservation, we will contact you as soon as reasonably practicable to inform you of the correct rate. You will have the option to confirm your reservation at the correct rate or to cancel without penalty.

6.5 Special Offers and Promotions

Promotional rates and special offers available through the Website are subject to specific terms and conditions, including validity periods, minimum stay requirements and advance purchase conditions. Such terms will be displayed at the time of booking. Promotions cannot be combined with other offers unless expressly stated.

7. Age Restrictions

7.1 Casino Facilities

Access to the casino facilities at Selvaren Grand Lodge is strictly limited to persons who are 18 years of age or older, in accordance with New Zealand law, including the Gambling Act 2003. Valid photographic identification may be requested by Lodge staff at any time to verify age. Persons who are unable to provide satisfactory proof of age will be refused entry to the casino area. reserves the right to remove any person from the casino who is found to be under the minimum age requirement.

7.2 General Accommodation

Reservations for accommodation may be made only by persons who are 18 years of age or older. Minors may stay at the Lodge as registered guests when accompanied by an adult who accepts full responsibility for their welfare and conduct during the stay. Minors must not enter or attempt to access the casino facilities under any circumstances.

7.3 Website Use

By using the Website, you confirm that you are 18 years of age or older, or that you are accessing the Website under the supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf. Information relating to casino facilities on the Website is intended for adults only.

8. Responsible Gaming

is committed to promoting responsible gambling practices and supporting guests who may experience difficulties related to gambling. We recognise that gambling should be an enjoyable leisure activity and encourage all guests to gamble responsibly and within their means.

8.1 Our Commitment

Our casino staff are trained to identify signs of problem gambling and to assist guests in accessing appropriate support and information. We operate a voluntary self-exclusion programme through which individuals can request to be excluded from the casino facilities. Guests wishing to self-exclude should speak with casino management or contact us at info@selvarengrandlodge.com.

8.2 Responsible Gambling Guidelines

We encourage all guests to consider the following guidelines when engaging with casino facilities:

• Set a budget before you play and stick to it;
• Treat gambling as entertainment, not as a means of generating income;
• Do not gamble with money you cannot afford to lose;
• Take regular breaks and do not gamble for extended periods;
• Do not chase losses;
• Be aware of how much time you are spending gambling; and
• Seek help promptly if gambling is causing you distress or affecting your personal or financial wellbeing.

8.3 Support Resources

The following organisations provide free, independent information, guidance and self-exclusion tools for persons concerned about gambling. These organisations are independent of the Lodge and are listed for informational purposes:

• Problem Gambling Foundation of New Zealand — provides support services and resources for people affected by gambling-related harm in New Zealand. Further information is available at www.pgf.nz.
• Gambling Helpline New Zealand — a free national helpline providing confidential support and information. Operated under the auspices of the Problem Gambling Foundation.
• Department of Internal Affairs — Gambling Compliance — the New Zealand government agency responsible for gambling regulation, providing published guidance on safer gambling practices and complaint pathways. Further information is available at www.dia.govt.nz.

If you or someone you know is concerned about gambling, we strongly encourage you to make use of these independent resources.

9. External Links

The Website may contain links to third-party websites or online resources for your convenience and information. These links do not constitute an endorsement, recommendation or approval by of those websites, their content or their operators. We have no control over the content, privacy practices or availability of any third-party website and accept no responsibility for them.

When you follow a link to an external website, you do so at your own risk and subject to the terms and conditions of that website. We encourage you to review the terms of use and privacy policies of any external website you visit. We are not responsible for any loss or damage arising from your use of, or reliance on, any external website linked from the Website.

If you become aware of a link on the Website that you believe is inappropriate, inaccurate or broken, please notify us at info@selvarengrandlodge.com.

10. Website Availability

We endeavour to make the Website available continuously and without interruption. However, we do not warrant or guarantee that the Website will be available at all times or that it will be free from errors, defects or interruptions. The Website may be temporarily unavailable due to:

• Scheduled or emergency maintenance;
• Upgrades to the Website's systems or infrastructure;
• Events beyond our reasonable control, including telecommunications failures, power outages or natural disasters; or
• Any other technical or operational reason.

We reserve the right to modify, suspend or discontinue any part of the Website at any time without notice. We accept no liability for any loss or inconvenience arising from the unavailability, suspension or discontinuation of the Website or any part of it.

We do not warrant that the Website is free from viruses or other harmful components. You are responsible for implementing appropriate security measures to protect your devices and data when accessing the Website.

11. Limitation of Liability

11.1 General Disclaimer

The Website and all content on it are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, to the fullest extent permitted by applicable New Zealand law. We do not warrant the accuracy, completeness, currency or fitness for purpose of any information published on the Website.

11.2 Exclusion of Liability

To the maximum extent permitted by the Consumer Guarantees Act 1993 (NZ), the Fair Trading Act 1986 (NZ) and other applicable legislation, excludes all liability for any loss or damage of any kind arising out of or in connection with your use of, or inability to use, the Website, including:

• Direct, indirect, incidental or consequential loss;
• Loss of data, profits, business or opportunity;
• Damage to devices or systems arising from accessing the Website; and
• Reliance on any information contained on the Website.

11.3 Consumer Guarantees

Nothing in these Terms limits or excludes any rights you may have under the Consumer Guarantees Act 1993 (NZ) or the Fair Trading Act 1986 (NZ) that cannot lawfully be excluded or limited. Where you are accessing the Website for personal, domestic or household purposes, certain statutory guarantees may apply that we are not permitted to exclude. These Terms do not affect those statutory rights.

11.4 Accuracy of Information

While we make reasonable efforts to ensure that all information on the Website is accurate and up to date, we do not accept liability for any inaccuracies, errors or omissions. Rates, availability, services and facilities described on the Website are subject to change at any time and should be confirmed directly with the Lodge prior to making a reservation.

12. Privacy and Personal Information

collects, uses, stores and discloses personal information in accordance with the Privacy Act 2020 (NZ) and our Privacy Policy, which is available on the Website. By using the Website and submitting personal information through it, you consent to the collection and use of your personal information as described in our Privacy Policy.

We are committed to protecting the personal information of our guests and Website users. We will not sell, rent or disclose your personal information to third parties except as necessary to provide our services, as required by law, or as described in our Privacy Policy. Special-category personal data is handled with additional safeguards in accordance with applicable law.

If you have any questions regarding the collection or use of your personal information, or wish to access, correct or delete personal information we hold about you, please contact us at info@selvarengrandlodge.com.

13. Governing Law

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of New Zealand. You irrevocably agree to submit to the exclusive jurisdiction of the courts of New Zealand in respect of any dispute arising under or in connection with these Terms or your use of the Website.

If you are accessing the Website from outside New Zealand, you do so at your own initiative and are responsible for compliance with any local laws that apply to you. We make no representation that the content of the Website is appropriate or lawful in locations outside New Zealand.

14. Disputes and Complaints

14.1 Informal Resolution

If you have a complaint or concern about the Website, our services or these Terms, we encourage you to contact us in the first instance so that we may attempt to resolve the matter informally and promptly. We aim to acknowledge all complaints within five working days and to provide a substantive response within ten working days.

14.2 Formal Complaint Process

If we are unable to resolve your complaint informally to your satisfaction, you may escalate the matter in accordance with applicable New Zealand law. Depending on the nature of your complaint, you may also have recourse to external bodies including:

• The Commerce Commission — for complaints relating to fair trading, misleading conduct or consumer law matters;
• The Office of the Privacy Commissioner — for complaints relating to the handling of personal information; and
• The Disputes Tribunal — for civil claims up to the applicable monetary threshold under New Zealand law.

14.3 Gambling-Related Complaints

Complaints relating to gambling facilities may be directed to the Department of Internal Affairs — Gambling Compliance, which publishes complaint pathways and guidance on its official website at www.dia.govt.nz. These pathways are independent of the Lodge and are available to all members of the public.

15. Contact Details

If you have any questions, concerns or requests relating to these Terms or the Website, please contact us using the details below:

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms and conditions communicated to you at the time of booking or service, constitute the entire agreement between you and with respect to your use of the Website and supersede all prior representations, understandings and agreements relating to the same subject matter.

16.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable, that provision shall be deemed severed from these Terms to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

16.3 No Waiver

Our failure to enforce any right or provision of these Terms on any occasion shall not constitute a waiver of that right or provision, nor shall it prevent us from enforcing it on any subsequent occasion.

16.4 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms at any time, including in connection with a merger, acquisition or sale of assets, without restriction.

16.5 Updates to These Terms

We may update these Terms from time to time to reflect changes in our practices, legal obligations or the services we offer. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of the Website after any such update constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.